Social Security Scotland

Publications

30 July 2025

Social Security Scotland Quality and Performance Framework

The Performance Framework outlines performance outcomes for Social Security Scotland and provides a comprehensive directory to our data and evidence on each of those outcomes.

Publications

30 July 2025

Social Security Scotland - Client experiences of automatic payments 2024

This report presents findings from a survey about automatic payments delivered by Social Security Scotland. This is when clients who are receiving Scottish Child Payment are sent Best Start Grant Early Learning Payment and/or Best Start Grant School Age Payment automatically without having to apply.

Publications

30 July 2025

Social Security Scotland – Re-determinations, appeals and complaints surveys 2024

This report presents findings from surveys on clients’ experience of challenging a decision on their benefits (including both the re-determinations and the appeals processes), Short-term Assistance and the complaint process.

Publications

30 July 2025

Social Security Scotland - Annual Client Panels Survey 2024

This report presents findings from the Annual Client Panels Survey 2024.

Publications

24 July 2025

Documentation required by Adult Disability Payment recipients for Planned Award Reviews: FOI release

Publications

24 July 2025

Information relating to recruitment and diversity practices at Social Security Scotland: FOI release

Publications

24 July 2025