Publications

Our Business Plan sets out what we will deliver. The main focus of the Business Plan is our key activities for the year ahead. These are set out as ‘priorities’, with each ‘priority’ detailing what will be delivered to ensure that we continue to make progress against our commitments. More information about our commitments and objectives is available in our Corporate Plan. The Business Plan also includes some information on how we will report on each ‘priority’ and how we will measure the quality of the service we provide to our clients.

Our Corporate Plan sets out what we will do to deliver on our responsibilities in the future. It shows how our service will look over the next three years and outlines the objectives we have set ourselves to get us there.

This Official Statistics publication presents quarterly data on the Social Security Scotland’s workforce.

This is the publication of Funeral Support Payment statistics. It covers payments made to 30 June 2024. It includes analysis of payments by client age, local authority, qualifying benefit, application method and month. It also includes breakdown of applications by outcome and month, channel and processing times.

This report presents the results from the Social Security Scotland Five Family Payment Client Survey for the period from December 2023 to March 2024.

High level information on Scottish Child Payment, including statistics on the number of applications received and processed, payment, and the number of children actively benefitting from Scottish Child Payment.

Information on applications and payments for Best Start Grant from 10 December 2018 to 30 June 2024 and Best Start Foods from 12 August 2019 to 30 June 2024.

This is the first publication of the Telephony and Webchat Management Information covering up to 31 March 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.